CANCELLATION AND REFUND POLICY

Version 1.0 (Revised Oct, 2020)

Before you start, we recommend that you first download and try the software you need. Download and trial are completely free.

We offer a 7-day, money-back guarantee on subscriptions for Star Watermark, Star PDF Watermark and Star Video Watermark products that end users purchase directly from us through our online retail stores or third resellers. If your purchase qualifies, and you follow all the instructions in this Cancellation and Refund Policy within 7 days of the date of purchase, we will terminate your subscription and refund 100% of the price you paid for the then current Subscription Term.


Requesting a Cancellation and Refund from Us

Before you start, please contact us for support within any time of the working day.

If we can't solve the problem you encountered, please read all the restrictions and limitations described in this Cancellation and Refund Policy.


Refund policy for 30-day subscription period

If it has been more than 7 days since your purchase, there will be no refund. But we will be proactive to solve the usage problems you encounter.


Refund policy for annual subscription

If it has been more than 1 month since your purchase, there will be no refund. We guarantee that the software is compatible with the latest operating system within one year. And we will be proactive to solve the usage problems you encounter within one year.


Refund policy for lifetime subscription

If it has been more than 1 month since your purchase, the total refund will be deducted from the subscription price of the year. We guarantee that the software is compatible with the latest operating system within life time. And we will be proactive to solve the usage problems you encounter for life time.